SALT LAKE CITY–(BUSINESS WIRE)–NICE inContact, a NICE enterprise (Nasdaq: NICE), right now introduced that NICE inContact CXone, the main cloud buyer expertise platform, has been named a Gold winner within the 2021 Stevie Awards for Sales & Customer Service inside the “contact middle resolution – new model” class. The Stevie Awards for Gross sales & Buyer Service are the world’s prime honors for customer support, contact middle, enterprise growth and gross sales professionals.
Shopper habits and expectations have drastically modified amid the COVID-19 pandemic, testing the agility and infrastructure of contact facilities. The newest CXone launch was designed to bolster customer support operations by delivering higher workforce agility for distant groups, deeper insights throughout digital and voice interactions, and sooner deal with time via real-time buyer authentication with voice biometrics.
“Because of the pandemic, ninety-two % of contact facilities worldwide reported an elevated quantity of interactions,” mentioned Paul Jarman, NICE inContact CEO. “This has accelerated the demand for expertise that may drive agility with built-in adaptability. Being named a Gold Stevie Award winner speaks to the extent at which CXone has helped organizations of all sizes proceed delivering best-in-class, customized buyer experiences – regardless of the challenges confronted all through the pandemic.”
Over the past 12 months, NICE inContact CXone rolled out a number of key integrations that powered distant worker collaboration and distributed digital contact facilities. Built-in capabilities with Microsoft Groups, Zoom Video Communications, RingCentral and Zendesk all addressed the quickly altering buyer wants and enterprise continuity calls for. The launch of CXone@residence, a cloud native providing that enabled contact facilities to transition their workforce to work-from-home in 48 hours or much less, crystallized NICE inContact’s dedication to enhancing the shopper expertise regardless of the circumstances.
“Within the hardest working atmosphere in reminiscence for many organizations, 2021 Stevie Award winners nonetheless discovered methods to innovate, develop gross sales, please their prospects, and safe new enterprise,” mentioned Stevie Awards president Maggie Gallagher. “The judges have acknowledged and rewarded this, and we be a part of them in applauding this 12 months’s winners for his or her continued success. We stay up for recognizing them on April 14.”
This Stevie Award win marks the most recent achievement for NICE inContact, which has been the recipient of quite a lot of third-party business awards over the previous 12 months, together with CRM Industry Leader Awards, CCW Excellence Awards, ICMI Global Contact Center Awards, 2020 UK National Innovation Awards, and the 2020 Stevie American Business Awards.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and reliable buyer experiences that create deeper model loyalty and relationships that final. With NICE inContact CXoneTM, the business’s most full cloud buyer expertise platform, we mix best-in-class Buyer Analytics, Omnichannel Routing, Workforce Engagement Administration, Automation and Synthetic Intelligence, all on an Open Cloud Basis to assist any firm rework each single buyer interplay. See how our customer-centric knowledgeable companies, revolutionary software program, in depth ecosystem of invaluable partnerships, and over a decade of world expertise may help you rework each expertise and buyer relationship for lasting outcomes. NICE inContact is acknowledged as a market chief by the main business analyst companies. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s main supplier of each cloud and on-premises enterprise software program options that empower organizations to make smarter choices based mostly on superior analytics of structured and unstructured information. NICE helps organizations of all sizes ship higher customer support, guarantee compliance, fight fraud and safeguard residents. Over 25,000 organizations in additional than 150 nations, together with over 85 of the Fortune 100 firms, are utilizing NICE options. www.nice.com
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This press launch accommodates forward-looking statements as that time period is outlined within the Personal Securities Litigation Reform Act of 1995. Such forward-looking statements, together with the statements by Mr. Jarman, are based mostly on the present beliefs, expectations and assumptions of the administration of NICE Ltd. (the “Firm”). In some instances, such forward-looking statements will be recognized by phrases similar to “consider,” “anticipate,” “search,” “could,” “will,” “intend,” “ought to,” “undertaking,” “anticipate,” “plan,” “estimate,” or related phrases. Ahead-looking statements are topic to quite a lot of dangers and uncertainties that might trigger the precise outcomes or efficiency of the Firm to vary materially from these described herein, together with however not restricted to the influence of modifications in financial and enterprise circumstances, together with on account of the COVID-19 pandemic; competitors; profitable execution of the Firm’s progress technique; success and progress of the Firm’s cloud Software program-as-a-Service enterprise; modifications in expertise and market necessities; decline in demand for the Firm’s merchandise; incapability to well timed develop and introduce new applied sciences, merchandise and functions; difficulties or delays in absorbing and integrating acquired operations, merchandise, applied sciences and personnel; lack of market share; an incapability to keep up sure advertising and distribution preparations; the Firm’s dependency on third-party cloud computing platform suppliers, internet hosting amenities and repair companions;, cyber safety assaults or different safety breaches in opposition to the Firm; the impact of newly enacted or modified legal guidelines, regulation or requirements on the Firm and our merchandise and varied different components and uncertainties mentioned in our filings with the U.S. Securities and Alternate Fee (the “SEC”). For a extra detailed description of the chance components and uncertainties affecting the corporate, check with the Firm’s experiences filed sometimes with the SEC, together with the Firm’s Annual Report on Type 20-F. The forward-looking statements contained on this press launch are made as of the date of this press launch, and the Firm undertakes no obligation to replace or revise them, besides as required by legislation.